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Part A — Grantify Customer Terms of Business
About these Terms and how they apply
These terms and conditions (the “Terms”) govern the provision of grant application services by Grantify Ltd, a company incorporated in England and Wales with company number 12274128, whose registered office is at Fora, 210 Euston Road, London, NW1 2DA (“Grantify”, “we”, “us”), to the client identified in the Order Form (the “Client”, “you”).
The agreement between Grantify and the Client (the “Agreement”) comprises: (a) the Order Form or, for a Subscription purchased through the Platform, the subscription details and Subscription Fees presented to the Client at checkout; (b) these Terms; (c) the Schedule of Services applicable to the Package selected in the Order Form; (d) the Service Level Agreement (“SLA”); and (e) the policies incorporated by reference in these Terms, including the Privacy Policy, the Data Processing Agreement and the Application Terms & Conditions in Part B.
If there is any conflict between those documents, they apply in the following order of precedence: (a) the Order Form; (b) these Terms; (c) the Application Terms & Conditions in Part B; (d) the Schedule of Services; (e) the SLA; (f) the Data Processing Agreement; and (g) any other incorporated policy. The Data Processing Agreement prevails over paragraphs (a) to (e) in respect of the processing of personal data.
The Agreement is formed on the date the Client signs the Order Form or, where the Client purchases a Subscription through the Platform, on the date the Client completes checkout and accepts these Terms (in each case, the “Effective Date”). By signing the Order Form, the Client accepts these Terms and the documents they incorporate.
The Services are provided to business customers only; Grantify does not provide the Services to consumers. The Client confirms that it is entering into the Agreement in the course of its business, trade or profession and not as a consumer, and that the person signing the Order Form, or completing checkout, is authorised to bind the Client.
Capitalised terms not defined in the body of these Terms have the meanings set out in Schedule 1 (Definitions).
The Services
From the Effective Date, Grantify will provide the services included in the Package selected by the Client, as set out in the Order Form and the applicable Schedule of Services (the “Services”). Each Package covers a single Application to a single Funding Body, identified at the start of the project; work on any other application or funding body requires a new Order Form.
Grantify will provide the Services with reasonable skill and care.
The Package includes access to the Grantify Platform for the Client's Authorised Users. Use of the Platform, including its AI features, is subject to the Application Terms & Conditions in Part B, which each user must accept on registration, and which are incorporated into this Agreement.
Any change to the scope of the Services, the Package or the Application Timeline must be agreed in writing between the parties before it takes effect, and may incur additional fees as set out in the Schedule of Services.
Nothing in the Agreement prevents Grantify from providing the same or similar services to other clients, or from independently developing its own materials, products and services.
Where the Client purchases or accepts a Subscription, Grantify will provide access to the Platform and the subscription services described at the point of purchase for the Subscription Term. The plan description, inclusions, Subscription Fees and billing cycle presented to the Client at the point of purchase form part of the Agreement for that Subscription. Grantify may change the subscription plans offered to new subscribers at any time; changes affecting an existing Subscription are dealt with in clauses 5.6 and 15. As part of the Subscription, the Platform notifies the Client and its Authorised Users of funding opportunities matched to their profile. These notifications are Service Communications that form part of the Services, are transactional and not marketing, and a subscriber that no longer wishes to receive them must cancel its Subscription. This does not affect any separate marketing communications, which remain subject to consent and a right to opt out.
No guarantee of funding
The Services consist of expert advice, drafting support and tools to help the Client prepare and strengthen the Application. Grantify does not guarantee that any Application will be successful, that any funding will be awarded, or that the Services will achieve any particular result. All funding decisions rest solely with the relevant Funding Body.
The Client is responsible for confirming its own eligibility for the relevant grant and the Funding Body's requirements; any view Grantify expresses on eligibility is guidance only and not a warranty. Any information Grantify provides on subsidy control, State aid, tax or other legal or regulatory matters is general guidance only and does not constitute legal, financial or other professional advice; the Client should take its own independent advice where appropriate.
Client responsibilities
The Client shall: (a) provide accurate, complete and up-to-date information promptly when requested; (b) confirm its own eligibility for the grant and the Funding Body's requirements; (c) book and attend calls, and populate the Platform, within the windows set out in the Application Timeline; (d) respond to the Funding Advisor and the Support Team within the timescales needed to keep to the Application Timeline; (e) review, update and approve the content of the Application and any supplementary documents before submission; (f) submit the Application to the Funding Body and meet the Funding Body's deadlines; and (g) where not prohibited by law or the Funding Body, promptly share with Grantify any feedback received from the Funding Body on the Application, whether or not the Application is successful.
The Client is responsible for the truthfulness, accuracy and completeness of all information, statements and representations included in the Application and submitted to the Funding Body, whether prepared by the Client, generated on the Platform, or supported by the Funding Advisor.
The Client shall not include, and shall not ask Grantify to include, any information in its Application that the Client knows or suspects (or should reasonably know or reasonably suspect) to be false, misleading or inaccurate. If Grantify reasonably believes that the Application contains, or that the Client has provided, false or misleading information, Grantify may decline to continue with or withdraw from the Application, suspend the Services, or terminate the Agreement under clause 14, in each case without refund.
The Client is solely responsible for meeting any terms and conditions attached to funding awarded, and for any repayment, clawback, penalty or other consequence imposed by the Funding Body, including where funding is reduced, withheld or reclaimed. Grantify has no liability for any such repayment, clawback, penalty or consequence. Notwithstanding the Funding Body reducing, withholding, clawing back, requiring any repayment, imposing any penalty or making any other imposition to the funding awarded, the amount of the Fees due to Grantify shall remain unaffected, with no discount, rebate or refund being applied.
Grantify relies on the information the Client provides. Grantify is not responsible for any errors, omissions, eligibility issues or missed deadlines arising from inaccurate, incomplete or late information or engagement from the Client.
Fees and payment
The Client shall pay the Fees set out in the Order Form in accordance with the payment schedule set out there.
All Fees are exclusive of VAT, which the Client shall pay in addition at the applicable rate.
The Client shall pay each invoice in full, without deduction or set-off, by the due date stated on the invoice, except for amounts genuinely disputed in good faith and notified to Grantify in writing before the due date.
If any undisputed invoice is unpaid by its due date, Grantify may, without prejudice to its other rights: (a) suspend the Services and access to the Platform until payment is received; and/or (b) charge interest and compensation on the overdue amount in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. The Client acknowledges that delayed payment may delay the Application and put the Funding Body's deadline at risk.
Funding Advisor time beyond the Funding Advisor Time included in the Package may be purchased at Grantify's prevailing rates, subject to availability, as set out in the Schedule of Services.
Where the Client signs up to or accepts a Subscription, the Subscription Fees are payable in advance for each billing cycle stated in the Order Form or as otherwise specified to the Client and recur automatically for each renewal period until the Subscription is cancelled or terminated. The Client authorises Grantify (and its payment processor) to charge the Subscription Fees to the Client’s nominated payment method for each billing cycle. Grantify may change the Subscription Fees for any renewal period on at least 30 days’ written notice before the relevant renewal date; if the Client does not wish to accept the change it may cancel on at least 15 days’ written notice to take effect from the end of the current billing cycle, and continued use of the Subscription after the change takes effect constitutes acceptance.
If Grantify offers different tiers of Subscription, the Client may change its Subscription to a higher tier at any time during a Subscription Term but may not, during a Subscription Term, change its Subscription to a lower tier. If the Client moves to a higher tier Subscription, the Subscription Fees payable shall increase pro-rata to the relevant level for the relevant tier for the remainder of the Subscription Term.
Cancellation and refunds
Except as expressly set out in the Agreement or as required by law, all Fees are non-refundable once paid, and all Fees committed under an Order Form remain payable, including where the Client cancels the Package, does not engage with the Services, or allows the Package to expire in accordance with the Schedule of Services.
Grantify may, at its sole discretion, offer a refund or credit in a particular case. Doing so does not oblige Grantify to offer one in any other case.
Where the Client purchases or accepts a Subscription, the Client may cancel the Subscription at any time, with the cancellation taking effect at the end of the then-current billing cycle. Fees already paid for the current billing cycle are non-refundable, and the Client’s access to the Subscription continues until the end of that cycle, after which the Subscription will not renew.
Service levels and remedies
The availability targets and response times in the SLA are the standards Grantify sets for itself and aims to meet. They are goals, not contractual guarantees: a failure to meet a target is not, of itself, a breach of the Agreement and does not give the Client an automatic right to any refund, credit, compensation or termination.
If Grantify falls short of the SLA, the Client's remedies are the complaints process in clause 16 and, where the shortfall amounts to a failure to provide the Services in accordance with clause 8.2, correction and re-performance under clause 8.3.
Warranties
Each party warrants that it has full power and authority to enter into the Agreement.
Grantify warrants that: (a) the Services will be provided with reasonable skill and care; and (b) the Platform will perform materially as described in the Schedule of Services and any user documentation. Service level targets are dealt with in clause 7 and are not warranted under this clause 8.
If the Services or Platform do not conform with clause 8.2, Grantify will use commercially reasonable efforts to correct the non-conformance within a reasonable time. This clause sets out the Client's sole remedies and Grantify's entire liability for breach of clause 8.2.
Except as expressly set out in the Agreement, all other warranties, conditions and terms, express or implied by statute or common law, are excluded to the fullest extent permitted by law, including any implied terms of satisfactory quality or fitness for a particular purpose.
The limitations and exclusions in this clause 9 apply to every liability arising under or in connection with the Agreement, whether in contract, tort (including negligence), misrepresentation, restitution or otherwise.
Nothing in the Agreement limits or excludes (a) any liability which cannot legally be limited or excluded, including, without limitation, liability for death or personal injury caused by negligence or liability for fraud or fraudulent misrepresentation; and (b) the Client’s liability under the Agreement to pay all Fees.
Subject to clause 9.2, each party's total aggregate liability to the other under or in connection with the Agreement in respect of all defaults occurring within any contract year shall not exceed the annual cap. If defaults committed in more than one contract year give rise to a single claim or a series of connected claims, the total liability for those claims shall not exceed the single highest annual cap for those contract years.
The following definitions apply in this clause 9 (and throughout the Agreement): (a) “liability”: any kind of liability arising under or in connection with the Agreement including, without limitation, liability in contract, tort (including negligence) or otherwise; (b) “default”: any act or omission resulting in liability; (c) “a contract year”: a 12-month period starting on the Effective Date or any anniversary of it; (d) “the annual cap”: 100% of the annual charges; and (e) “annual charges”: for a contract year are all Package Fees and Subscription Fees paid by the Client under the Agreement in that year or so payable by the Client but not yet invoiced or due.
Subject to clause 9.2, neither party is liable to the other for: loss of profits; loss of sales or business; wasted expenditure, loss of opportunity, costs incurred by the Client in procuring and implementing replacements for, or alternatives to, services not provided in accordance with the Agreement, loss of agreements or contracts; loss of anticipated savings; loss of or damage to goodwill; loss of use or corruption of software, data or information; or any indirect or consequential loss.
The Client is responsible for the results obtained from its use of the Services and the Platform and for the conclusions and decisions drawn from them, including the decision to submit the Application. Grantify has no liability for any failure to obtain funding, or for any decision, action or assessment of the Funding Body.
Parts of the Services and the Platform rely on products, services and infrastructure provided by third parties, including hosting providers, AI providers, payment providers and the Funding Body's own systems and portals. Grantify is not responsible or liable for any unavailability, delay, error or loss arising from a third party’s acts or omissions, or from the failure or degradation of any third-party product, service or infrastructure, except to the extent it results from Grantify's own negligence. Grantify also has no liability for failures of the Client's own equipment, software or connectivity.
Intellectual property
The Client owns all intellectual property rights in the Application Content. Nothing in the Agreement transfers ownership of the Application Content to Grantify.
Grantify (or its licensors) owns all intellectual property rights in the Platform, the Knowledge Bank, the Grantify Materials, Grantify's AI tooling, and Grantify's methodologies, know-how and processes, including all updates, additions, variations, customisations, improvements, new releases or new versions to and/or of the same (as applicable). Except for the licence in clause 10.3, nothing in the Agreement grants the Client any rights in them.
Grantify grants the Client a non-exclusive, non-transferable licence to use, during the term of the Agreement, the Grantify Materials made available to it solely for the purpose of preparing and submitting the Application.
The Client shall not (and shall not permit any third party to, and shall ensure that its Authorised Users shall not): (a) disclose, copy, reproduce, create derivative works from or commercially exploit the Grantify Materials, the Knowledge Bank or any part of the Platform other than for the purpose of making the Application; or (b) breach any term of the Application Terms & Conditions at Part B; or (c) use the Platform, the Grantify Materials or any output of the Services to develop, train, assist or operate any product or service which competes with the Platform or with Grantify's services. This clause survives termination of the Agreement.
The Client grants Grantify a licence to host, store, reproduce, modify and use the Client Data for the purpose of performing its obligations and exercising its rights under the Agreement, including providing the Services and the uses permitted under clause 12.
The Client warrants that it has all rights necessary to provide the Client Data to Grantify and that Grantify's use of it in accordance with the Agreement will not infringe the rights of any third party.
If the Client provides feedback or suggestions about the Services or the Platform, Grantify shall own the intellectual property rights in such feedback or suggestions and may therefore use them without restriction or obligation.
Confidentiality
Each party may receive confidential information of the other in connection with the Agreement, being information which is marked as confidential, identified as confidential at disclosure, or which a reasonable person would understand to be confidential (“Confidential Information”).
Confidential Information does not include information which: (a) is or becomes publicly available other than through breach of the Agreement; (b) was lawfully in the receiving party's possession before disclosure; (c) is lawfully received from a third party without restriction; (d) is independently developed without use of the disclosing party's information; or (e) is required to be disclosed by law, a court or a regulator.
Each party shall keep the other's Confidential Information confidential, use it only to perform the Agreement or as permitted under clause 12, and ensure its personnel and contractors do the same.
Following termination of the Agreement, and on a party’s written request, each party shall promptly return or permanently delete the other's Confidential Information in its possession, except where retention is required by law or for the exercise of surviving rights, and except for the Client materials Grantify retains in accordance with clause 12 and the Privacy Policy.
The obligations in this clause 11 survive for two years after termination or expiry of the Agreement.
Data protection
Each party shall comply with its obligations under the UK GDPR and the Data Protection Act 2018 and the equivalent data protection laws in the European Union and the European Economic Area in connection with the Agreement.
Where Grantify processes personal data on the Client's behalf in providing the Services, the data processing agreement at www.grantify.io/data-processing-agreement (the “DPA”) applies and is incorporated into the Agreement. Where Grantify processes personal data for its own purposes (such as account management, billing and Service Communications), it does so as a controller in accordance with its Privacy Policy.
Grantify retains personal data (including where such personal data is contained in Client Data) in accordance with the DPA and Privacy Policy, including, where the Client does not request otherwise in writing, information retained to support future applications. In addition, unless the Client requests otherwise in writing, Grantify may use Client Data to support its marketing and commercial activities such as to highlight future grant opportunities for the Client or to enhance (but not train) its AI models. Any request given by the Client in accordance with this clause 12.3 shall not affect or prejudice Grantify’s use of personal data and/or Client Data prior to the Client’s request.
Grantify will not train its AI models on Client Data, and will only make Client Data available to its third-party AI providers to deliver the Services, on terms which do not permit those providers to store Client Data beyond what is needed or to train their models on it.
Publicity
Grantify may identify the Client by name and logo in its customer lists and marketing materials, unless the Client opts out by written notice to Grantify at any time. Any case study or more detailed reference to the Client will only be published with the Client's prior written agreement.
Term, termination and suspension
The Agreement starts on the Effective Date and continues until the Package is completed or expires in accordance with the Schedule of Services, unless terminated earlier under this clause 14. Where the Client signs up to or otherwise accepts a Subscription, the Agreement continues for the initial Subscription Term and then renews automatically for successive periods of the same length, unless the Client cancels under clause 6 or the Agreement is terminated earlier under this clause 14.
Either party may terminate the Agreement with immediate effect by written notice if the other party: (a) commits a material breach of the Agreement and, where the breach is capable of remedy, fails to remedy it within 30 days of written notice; or (b) becomes insolvent, enters into any arrangement with its creditors, has a receiver or administrator appointed, ceases to trade, or suffers any analogous event in any jurisdiction.
Grantify may terminate the Agreement with immediate effect by written notice if the Client or any of its Authorised Users engage in behaviour that entitles Grantify to terminate under clause 16.
The Client may cancel the Package at any time by written notice. Cancellation does not entitle the Client to any refund, and all Fees due under the Order Form remain payable.
Grantify may suspend the Client's access to the Platform and/or the Services where: (a) an undisputed invoice is overdue; (b) Grantify reasonably believes the Client or its users are in material breach of the Agreement (including, without limitation, the Application Terms & Conditions); (c) suspension is necessary to address a security risk or comply with law. Grantify will tell the Client why and restore access once the issue is resolved; or (d) the Client or any of its Authorised Users engage in behaviour that entitles Grantify to suspend under clause 16.
On termination or expiry: (a) the Client's access to the Services ends, and Grantify will provide the Client with a copy of its Application Content on written request made within 30 days of termination or expiry; (b) all Fees due or accrued remain payable; and (c) termination does not affect rights and remedies accrued before termination.
Clauses which by their nature should survive termination do so, including clauses 6, 9, 10, 11, 12, 16 and 18.
Changes to these Terms
These Terms and the other documents incorporated into the Agreement (excluding signed Order Forms) are published on Grantify's website. The version published there from time to time is the master version of each document.
Grantify may change these Terms, the Schedule of Services, the SLA, the Data Processing Agreement, and the policies incorporated by reference in these Terms (but not a signed Order Form). If Grantify makes a material change, it will give the Client reasonable notice, by email to the address associated with the Client's account or through the Platform, and the change will take effect on the date set out in the notice. All other changes take effect on posting. If the Client or its Authorised Users access or use the Services after the effective date, that use constitutes acceptance of the revised terms.
If a change has a material adverse impact on the Client and is not acceptable to it, the Client may notify Grantify within 30 days of receiving notice of the change. If Grantify cannot accommodate the Client's objection, the prior terms will continue to apply to the engagement in progress until the Package is completed or expires. Any new Order Form is governed by the terms then in force.
Previous versions of these Terms are available on request from support@grantify.io.
If the Client is dissatisfied with the Services, it should raise a complaint in writing to support@grantify.io, setting out the specific matters it is dissatisfied with and providing any information or evidence that supports its concerns. Grantify may ask the Client for further detail or evidence before it can investigate and may be unable to progress a complaint that is not set out in this way. A complaint will be reviewed by a senior member of Grantify's team, who may arrange a call with the Client to discuss it. If Grantify has requested further information or evidence and has not received it within 10 business days, Grantify may treat the complaint as withdrawn and close the case.
Before starting court proceedings, the parties shall attempt in good faith to resolve any dispute through discussion between senior representatives for 30 days from written notice of the dispute; the parties may agree to mediate, but mediation is not a precondition to proceedings. Nothing in this clause prevents either party applying to court for urgent injunctive relief.
The Client shall ensure that it, its Authorised Users and anyone acting on its behalf communicate with Grantify's personnel respectfully and professionally at all times and through all channels, including calls, video meetings, email, messaging and the Platform.
Grantify operates a zero-tolerance approach to abuse and harassment of its personnel. Grantify will not accept behaviour towards its personnel that is abusive, threatening, harassing, discriminatory or violent. This includes, but is not limited to, shouting, swearing, and offensive, intimidating, sexual or abusive language or conduct, whether spoken, written or online.
If the Client is in breach of clause 16.3 or if the Client or its Authorised Users or anyone acting on their behalf engage in the type of behaviour referred to in clause 16.4 then, if such breach or behaviour occurs during a call or meeting, Grantify’s personnel may end that call or meeting immediately and: (a) if, in Grantify’s reasonable opinion, a serious breach has occurred or if, in Grantify’s reasonable opinion, the behaviour amounts to serious abuse or harassment of its personnel, Grantify may terminate the Agreement immediately by written notice to the Client without prior warning; or (b) Grantify may issue a warning to the Client and, if any breach or unacceptable behaviour continues or reoccurs, suspend the Services and access to the Platform or terminate the Agreement immediately by written notice to the Client without further warning.
Where Grantify terminates or suspends the Agreement under this clause 16, all Fees shall remain due and payable and no refund shall be provided to the Client.
Force majeure
Neither party is liable for any failure or delay in performing its obligations (other than payment obligations) caused by events beyond its reasonable control, including, without limitation, acts of God, fire, flood, epidemic, war, terrorism, industrial dispute, failure of utilities or telecommunications networks, or changes in law. The affected party shall notify the other and use reasonable efforts to mitigate. If a force majeure event continues for more than 60 days, either party may terminate the Agreement on written notice.
General
Entire agreement. The Agreement is the entire agreement between the parties and supersedes all previous agreements and understandings relating to its subject matter. Each party agrees it has not relied on any statement, representation or assurance not set out in the Agreement, and shall have no claim for innocent or negligent misrepresentation based on any such statement.
Variation. Other than as set out in clause 15, no variation of the Agreement is effective unless in writing and signed by both parties.
Assignment. The Client may not assign or transfer the Agreement without Grantify's prior written consent. Grantify may assign the Agreement to a member of its group or to a successor in business on notice to the Client.
Relationship. Grantify is an independent contractor. Nothing in the Agreement creates a partnership, joint venture, agency or employment relationship between the parties.
Waiver. No failure or delay in exercising any right is a waiver of it. A waiver of one breach is not a waiver of any other or subsequent breach.
Severance. If any provision of the Agreement is held invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the rest of the Agreement remains in force.
Third party rights. No person other than the parties has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Agreement.
Notices. Notices must be in writing and may be sent by email to the addresses set out in the Order Form, or, where no Order Form has been signed, to the email address associated with the Client's account (for the Client), or to support@grantify.io (for Grantify), and are deemed received on the next Working Day after sending, absent a delivery failure notification.
Governing law and jurisdiction. The Agreement and any dispute or claim arising out of or in connection with it (including non-contractual disputes) are governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
Schedule 1 — Definitions (applying to Parts A and B)
Application: the single grant application to a single Funding Body covered by the Package, as identified at the start of the project.
Application Content: the Application materials, business information and documents the Client provides, and the completed Application produced for the Client under the Package, but excluding the Grantify Materials and the Platform.
Application Timeline: the timeline setting out the stages and turnaround windows for completing the Application, issued to the Client at the start of the project.
Authorised Users: the Client's employees, agents and contractors authorised to access the Platform on its behalf.
Business Hours: Monday to Friday, 9am–5pm, excluding UK public holidays.
Client Data: all data, information, text, documents and materials supplied to Grantify by the Client, or which Grantify processes on the Client's behalf in connection with the Services, including the Application Content and inputs to and outputs from the Platform's AI features.
Commission Fees: the commission fees payable by the Client to Grantify as set out in the Order Form or as otherwise expressly agreed in writing by the parties.
Fees: the Commission Fees, the Package Fees and, if applicable, the Subscription Fees together with any other fees that may be due to Grantify under the Agreement.
Funding Advisor: the Grantify adviser (or advisers) assigned to support the Client with the Application.
Funding Advisor Time: the total Funding Advisor time included in the Package, as set out in the Schedule of Services.
Funding Body: the organisation to which the Application is submitted and which decides whether to award funding.
Grantify Materials: the templates, guides, frameworks, model answers, training materials and other documents and resources Grantify makes available to the Client, including the Knowledge Bank.
Knowledge Bank: Grantify's online library of guidance and educational resources.
Order Form: the order, proposal or sign-up documentation accepted by the Client recording the Package purchased, the Fees payable and any special terms.
Package: the service package selected in the Order Form, as described in the applicable Schedule of Services.
Package Fees: the fees payable by the Client to Grantify for the Package as set out in the Order Form or as otherwise expressly agreed in writing by the parties.
Platform: Grantify’s (and its suppliers’) infrastructure and cloud computing platform and runtime environment and any associated websites and applications through which the Services are delivered.
Schedule of Services: the published schedule describing the services included in each Package, as applicable to the Package selected in the Order Form.
Service Communications: operational, service and transactional messages relating to the Services, including funding-opportunity notifications, which form part of the Services and are not marketing communications.
SLA: Grantify's published Service Level Agreement.
Subscription: an ongoing, recurring service giving the Client and its Authorised Users access to the Platform and the subscription services described at the point of purchase on the Platform (including the plan description, inclusions, Subscription Fees and billing cycle presented to the Client before payment) for the Subscription Term.
Subscription Fees: the fees payable by the Client to Grantify for the Subscription as set out in the Order Form or as otherwise expressly agreed in writing by the parties, subject to variation in accordance with the Agreement.
Subscription Term: the initial subscription period set out in the Order Form and each subsequent renewal period.
Support Team: Grantify’s support function, available during UK Business Hours.
Working Day: Monday to Friday, excluding UK public holidays.
Part B — Grantify Application Terms & Conditions
About these Terms
These terms (the “Terms”) govern your use of Grantify’s (and its suppliers’) infrastructure and cloud computing platform and runtime environment and any associated websites and applications through which the Services are delivered, together with the services we make available through them. In these Terms, “you” means each individual user of the Platform.
“We” means Grantify Ltd, the owner (with its suppliers) and operator of the Platform, a company incorporated in England and Wales with company number 12274128, whose registered office is at Fora, 210 Euston Road, London, NW1 2DA.
By registering for or using the Platform you accept these Terms and our Privacy Policy. Do not use the Platform if you do not agree to them.
If you use the Platform on behalf of an organisation which has signed an Order Form or purchased a Subscription with us, Part A of this document (Grantify Customer Terms of Business) also applies to that organisation. If there is any conflict between these Terms and the Customer Terms of Business, the Customer Terms of Business prevail.
You must provide accurate registration information and keep it up to date, keep your login credentials secure and confidential, not share your account, and notify us promptly at support@grantify.io of any unauthorised use of your account.
Acceptable use
You shall not: (a) copy, modify, create derivative works of, reverse-engineer, decompile or disassemble the Platform, or attempt to derive its source code, except to the extent permitted by law; (b) access or use the Platform, or any Grantify templates, materials or outputs, to build, train, improve or assist a product or service which competes with the Platform or with Grantify's services, or resell, sublicense or otherwise make the Platform available to any third party, or use it to provide services to third parties; (c) use the Platform for any unlawful purpose, or in a way that infringes any third party's rights; (d) upload or transmit viruses or other malicious code, or attempt to circumvent the Platform's security; or (e) use the Platform in a way that materially burdens or disrupts it, including automated scraping or bulk extraction of content.
You shall not upload, input, generate or transmit material which is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or offensive; which facilitates illegal activity; which is discriminatory; or which constitutes hate, harassment, violence, self-harm content, sexually explicit content, spam, deception or malware, or any similar category we notify to you from time to time.
AI features
The Platform uses artificial intelligence to support the preparation of grant applications. AI features are assistive tools only: content they generate may be inaccurate or incomplete, you must review, edit and approve it before relying on it or including it in any application, and we do not warrant its accuracy, completeness or suitability for any purpose. AI-generated content is not professional, legal or financial advice.
We will not train our AI models on the content you upload to or generate on the Platform.
We use third-party AI providers to deliver parts of the Platform. We only make your content available to those providers to provide the service, using encrypted, authenticated connections, and we do not permit them to store your content beyond what is needed or to train their models on it. If a third-party provider becomes unavailable or its performance degrades, this is outside our control and does not count against any availability target in our SLA.
Intellectual property
We (or our licensors) own all intellectual property rights in the Platform, the Knowledge Bank and the Grantify Materials. You receive only the limited right to use the Platform in accordance with these Terms and, where applicable, the Customer Terms of Business.
You (or the organisation you represent) retain all rights in the content you upload to the Platform and the application content generated for you, although nothing shall restrict Grantify from supplying other content or output data to other clients that is the same or substantially similar to any content or output data provided to you (or the organisation you represent). We use the content you upload only as described in these Terms, the Customer Terms of Business and our Privacy Policy.
Availability
We use commercially reasonable efforts to keep the Platform available, but we do not guarantee that it will be uninterrupted or error-free, and we may suspend access for maintenance. Parts of the Platform rely on products, services and infrastructure provided by third parties (including AI and hosting providers), and we are not responsible for their unavailability, failure or degradation, except to the extent it results from our own negligence. Service levels for paying clients are set out in our SLA and apply as described in the Customer Terms of Business.
Suspension and termination
If you breach these Terms, or we reasonably suspect that you have, we may: (a) issue a warning; (b) suspend or restrict your access to the Platform; (c) permanently remove your account; and/or (d) take legal action. Where you are an Authorised User of a client organisation, we will also notify that organisation.
Liability
Nothing in these Terms excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded by law.
Subject to clause 7.1, we are not liable to you, as an individual user, for any loss or damage arising from your use of the Platform. If you use the Platform under an organisation's agreement with us, that organisation's remedies (and the applicable liability caps) are set out in the Customer Terms of Business.
The Platform may link to third-party websites and services. We are not responsible for their content and accept no liability for any loss or damage arising from your use of them.
Changes to these Terms
We may update these Terms from time to time to make them clearer or to reflect changes in law, our services or practice. The version published on our website is the master version. We will notify users of material changes through the Platform. If you do not agree to the changes, you should stop using the Platform; continued use after the changes take effect constitutes acceptance.
General
If any provision of these Terms is held to be invalid or unenforceable, that provision will be deemed deleted and the remainder will continue in force.
These Terms, together with the documents referred to in them, are the entire agreement between you and us regarding your use of the Platform. Where you use the Platform under an organisation's Order Form, the Customer Terms of Business govern the commercial relationship.
You may not assign or transfer your rights under these Terms. We may assign our rights to a member of our group or a successor in business.
No failure or delay by either of us in exercising any right is a waiver of it.
No person other than you and us has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce these Terms.
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
