Schedule of Services

1. About this Schedule

This Schedule of Services (“Schedule”) sets out the services Grantify Ltd (“Grantify”) will provide to the Client under the Package identified in the Order Form (“the Package”).

It forms part of the agreement between Grantify and the Client and must be read together with Grantify’s Terms of Business (“Terms of Business”) and the applicable Application Timeline.

The Client confirms that it is entering into this agreement in the course of its business or profession and not as a consumer.

This Schedule covers Grantify's Packages only. Subscriptions are described at the point of purchase on the Grantify Platform and are governed by the Terms of Business.

2. Definitions

In this Schedule, the following terms have the meanings set out below:

• the Application: the single grant application to a single Funding Body that the Package covers, as identified at the start of the project.
• the Funding Body: the organisation to which the Application is submitted and which decides whether to award funding.
• Funding Advisor: the Grantify adviser (or advisers) assigned to support the Client with the Application.
• Funding Advisor Time: the total amount of Funding Advisor time included in the Package, made up of Scheduled Call Time and Application Support Time.
• Scheduled Call Time: the Funding Advisor time spent on booked calls with the Client.
• Application Support Time: the Funding Advisor time spent working on the Application outside of calls, including reviews, proofreading and polishing, and the final quality check.
• Application Timeline: the timeline setting out the stages and turnaround windows for completing the Application, issued to the Client at the start of the project.
• Knowledge Bank: Grantify’s online library of guidance and educational resources.
• Support Team: Grantify’s support function, available during UK business hours.
• Order Form: the order, proposal or sign-up documentation recording the Package purchased and the fee payable.

3. Grantify Packages and what is included

The Package includes the Funding Advisor Time and the other items set out in the table below.

The specific package applicable to the Client will be detailed in the Order form.

Please note the following details about your Package:

• Scheduled Call Time is a total and can be split into multiple calls of varying length. Recommendation on how to most effectively use your call time will be provided at the start of the engagement.
• In-depth review (or reviews) of the Application comes with comments and feedback from the Funding Advisor directly on the Grantify Platform for tracking and action.
• The Final quality check is only done after the Client has implemented the Funding Advisor feedback and made the corresponding edits from the in-depth review

The following also apply to the Package:

• Proofreading and polishing of the Application’s framing and positioning.
• Guidance and support to apply feedback from the Funding Body to the Application, where applicable and within the Funding Advisor Time available.

4. Funding Advisor Time

Funding Advisor Time is the maximum amount of Funding Advisor time included in the Package fee. It is a cap, not a minimum. Grantify’s Funding Advisor will use their professional judgement to allocate Funding Advisor Time across calls, application work, proofreading, the quality check and any other activity needed to deliver the Package.

Funding Advisor Time is available Monday to Friday, 9am to 5pm UK time, excluding UK public holidays.

Total Funding Advisor time includes the split between the number and length of individual calls, and the sequencing of reviews included in your Package These may vary according to the needs of the Application and the Client circumstance.

Funding Advisor Time is specific to the Package and the Application. It does not roll over, cannot be transferred to another application or client, and any unused time is not refundable.

If the Client needs Funding Advisor time beyond the Package cap, this may be purchased separately at Grantify’s prevailing rates, as quoted to the Client in writing before the additional work begins, and subject to Funding Advisor availability.

5. Calls and scheduling

Calls are booked in advance at times agreed between the Client and the Funding Advisor, within these hours, and count towards Scheduled Call Time.

The Client may reschedule or cancel a booked call by giving at least 24 hours’ notice, in which case the call can be rebooked at no cost to Scheduled Call Time, subject to Funding Advisor availability.

If the Client cancels with less than 24 hours’ notice, or does not attend a booked call (a “no-show”), the scheduled duration of that call will be treated as used and deducted from Scheduled Call Time.

6. Application Timeline

Each Package has a set Application Timeline, which the Client agrees to follow.

The Application Timeline assumes timely engagement from the Client at each stage, including booking calls, providing information, populating the application platform and applying feedback within the agreed windows.

Grantify will keep the Client informed of the Application’s status against the Application Timeline. It is the Client’s responsibility to tell Grantify about any issue or anticipated delay, giving at least 48 hours’ notice.

If the Client does not meet the agreed turnaround windows, Grantify may either:

• advise the Client to purchase additional time to extend the project, subject to Funding Advisor availability and at Grantify’s prevailing rates; or
• deliver up to the point reached at the end of the original Application Timeline and treat the project as concluded, with the Application potentially incomplete, after which the Client may continue the Application themselves without further support from Grantify.

The route taken will be agreed in writing between Grantify and the Client at the point the delay arises.

7. Client responsibilities

The Client is responsible for:

• cooperating with Grantify, the Funding Advisor and the Support Team in a timely manner;
• providing accurate, complete and up-to-date information promptly when requested;
• confirming its own eligibility for the grant and the Funding Body’s requirements (any view Grantify gives on eligibility is guidance only and not a warranty);
• booking and attending calls, and populating the application platform, within the agreed windows;
• responding to the Funding Advisor and the Support Team within the timescales needed to keep to the Application Timeline;
• reviewing, updating and approving the content of the Application and any supplementary documents before it is submitted; and
• submitting the Application to the Funding Body and meeting the Funding Body’s deadline.

Grantify relies on the information the Client provides and is not responsible for any errors, omissions, eligibility issues or missed deadlines arising from inaccurate, incomplete or late information from the Client.

8. Dependencies and assumptions

The Package, the fee and the Application Timeline assume that:

• the Client engages and responds in line with Section 7; and
• the information needed to complete the Application is available and provided by the Client.

The Client acknowledges that the Funding Body’s processes, decisions and deadlines, and any changes to them, are outside Grantify’s control.

9. Outcomes

Grantify provides expert advice and support to help the Client prepare and strengthen the Application. Grantify does not guarantee that the Application will be successful or that any funding will be awarded. All funding decisions rest solely with the relevant Funding Body. This reflects, and is subject to, the position set out in the Terms of Business.

10. Package completion

The Package is complete when either (1) Grantify has carried out the final quality check and confirmed to the Client in writing that the Application is ready to be submitted; or (2) Grantify has communicated in writing to the Client that service has been completed at the conclusion of the agreed Application Timeline (see Section 6).

Responsibility for submitting the Application to the Funding Body, and for meeting the Funding Body’s deadline, sits with the Client and not with Grantify.

11. Package expiry

The Client should start and complete the Application within the Application Timeline. The Package must be used in full by the later of (a) the end date of the Application Timeline and (b) three months from the Effective Date. After this date the Package expires, any unused Funding Advisor Time and other elements are forfeited, and no refund is due.

12. Scope and changes

This Schedule covers a single Application to a single Funding Body, as agreed at the start of the project.

If the Client wishes to apply to a different Funding Body, this will be treated as a new Package with its own Application Timeline and Schedule.

If the Client wishes to change the Application Timeline mid-project (for example, to accelerate or extend it), this should be discussed with the Funding Advisor in advance. Such requests may incur additional fees, and Grantify will review and try to accommodate them subject to Funding Advisor availability.

Any change affecting the Application Timeline will be agreed in writing before it takes effect.

13. What is not included

The following are not included in the Package fee and, where required, will be quoted separately:

• Funding Advisor time beyond the Funding Advisor Time included in the Package.
• Work on any application or Funding Body other than the Application originally agreed.
• Submission of the Application to the Funding Body on the Client’s behalf.
• Activities required after the Funding Body’s response (for example interviews, due diligence or contracting), unless separately agreed.
• Translation, design or any third-party services required by the Funding Body.

14. Cancellation and refunds

Cancellation, and any associated refund, is governed by the Terms of Business.